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mailing address

KUSKA Co., Ltd.
384-1 Iwaya, Yosanocho, Yosa-gun, Kyoto 629-2314
Note: Please state ‘necktie maintenance’ in the remarks area.

*The postage for sending and returning the necktie shall be covered by the customer.
We will return the repaired necktie to the customer using Sagawa Express’s cash-on-deliver service.

required information for maintenance

• Name
• Zip code
• Address
• Phone number
• Mail address
• Store name your product was purchased from

maintenance period

The maintenance service will likely take around two months for each necktie.

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The customers wearing kuska fabric neckties with affection for a long period of time provides motivation to our craftsmen that weave each necktie using hand looms.

While we will certainly do our best to repair the neckties that are sent in, there may be cases where they cannot be repaired as requested.

We ask for your understanding in advance.

As the kuska fabric neckties are produced to offer a unique soft feel by weaving and sewing them using hands, certain areas of the neckties are more susceptible to damage caused by a strong force (i.e., being pulled or getting caught with an object) compared to the neckties that are machine-woven.

Therefore, please handle the neckties gently when tying and untying them.

storage instruction

	After wearing a necktie for a day, take it off and hang if from a hanger to rest the fabric, or fold it in half and roll it up while stretching the wrinkles to store.
	When the necktie appears deformed or any sewn thread is found loose after it is taken off, please gently and slightly pull toward you the thread that is used to sew the center of the necktie (i.e., the round loose thread that can be found when the wide blade and narrow blade are spread up) and also stroke the necktie with a hand simultaneously to correct the form of the fabric.
	We recommend letting the necktie rest for a few days after wearing it for a day. If the neckties are worn every day continuously, it will put their fabrics under stress due to friction, etc.
	Dry cleaning is recommended for the kuska fabric neckties, as their silk material can be easily damaged by water or friction.

use precautions

As very delicate materials and weaving method are used for these mufflers, please be careful not to have them get caught with an object (e.g., fastener, ring). In the event a thread has gotten caught, etc. with an object, please do not cut it but instead mark the area and send the muffler to kuska fabric for free repair.

※Please note that the postage for sending and returning the muffler shall be covered by the customer.

※The repaired muffler will be returned to the customer using Sagawa Express’s cash-on-delivery service. *Although it will be difficult to repair stains or worn threads, please contact us separately for consultation.

washing instructions

	While we recommend dry cleaning as the standard method for cleaning the mufflers, they can also be cleaned by soaking in lukewarm water mixed with a small amount of neutral detergent and gently pressing with hands. Please do not rub them hard or mix with other clothes to wash in any case.
	After performing the process as described above, please rinse lightly with water (gently by hand), spin-dry it for 30 to 40 seconds, and lay it horizontally in the shade to dry while making sure that the correct form of the fabric is maintained. It will take from a half day to a whole day to become fully dry.
	Although an iron can be used to correct the form of the fabric using its steam function, ironing should be performed with caution as pressing it down too much on the muffler could harm the texture.
Secret tip	After push-washing the muffler, add a fabric softener (for silk and wool) to further improve the texture.

storage instruction

As these mufflers are made of silk, be sure to store them with an insect repellent.